Do you know how chatbots are being used by businesses?
Today, businesses use chatbots for customer service, lead generation, personalized product recommendations, product selling, and many more things.
In this article, I’ve listed the 6 best chatbots in India by top brands across different sectors.
So, if you want to build a chatbot for your business then you can take inspiration from one of these chatbots.
Let’s dive in!
6 Best Chatbots in India
1. EVA by HDFC
Eva (Electronic Virtual Assitant) is a chatbot introduced by HDFC Bank and the best example of a chatbot use case in the banking and financial sector.
It is available 24/7 to assist the customers in various banking tasks such as getting account-related information, registering complaints, bill payments, getting information about banking schemes, etc.
It is also available on Google Assistant and Amazon Echo Devices.
EVA has successfully addressed over 2.7 million customer queries in the span of the first six months with an accuracy of over 85%, which is just awesome.
2. JioMart’s Chatbot
JioMart is an online grocery service that allows you to buy groceries online and get deliver them from a nearby grocery store.
They have set a great example of the efficient use of chatbots in the online retail sector by deploying a WhatsApp chatbot to scale customer service efforts and give them an efficient buying experience.
It can help users in various tasks such as resolving critical issues, checking order status, sending replacement requests, refund-related queries, delay in delivery, and many more things.
And, the impact of it they had on their business is that it handles almost 45% of total customer queries with an 88% queries completion rate and 62% reduction in response time.
3. Dr. Lal PathLabs’ Chatbot
During this pandemic, the importance of chatbots in the healthcare industry has been sky-rocketed, because people want their health needs to get fulfilled without going to medical facilities physically.
And, Dr. Lal PathLabs has done a great job by introducing the intelligent chatbot on their website to help people with COVID-related information, locating the nearest test centers, tracking test reports, getting guidance about various tests & their prices, etc.
Till now, their chatbot has handled more than 400K traffic with 97% of positive feedback and also 25% of them chatted with it to get their test report status.
4. Trip Planner by Travel Triangle
Travel Triangle is a travel management platform that introduces a chatbot called Trip Planner on their website and app to help their customers to plan their tours.
It can plan a trip by user’s preference of location, occasion, company, activities, budgets, and many more things.
5. Dom by Domino’s
You may have used or at least know about this, the perfect example of the effective use of chatbots in the food sector, especially quick-service restaurants.
Domino’s has deployed their chatbot called Dom on their website and app to assist their customers in finding the nearest store locations, getting the best offers, tracking orders, answering queries, etc.
6. LivBot by Livspace
Livspace is a home interior and renovation company that uses a chatbot to enhance customer engagement and generate leads.
The chatbot can assist its users 24/7 by answering their queries regarding a new project, existing project, and other things. It also helps them to book a free design consultation.
The chatbot is built by using Engati’s no-code chatbot builder and deployed on its website, WhatsApp, and Messenger.
And till now, the chatbot handled 79% of their interactions with a 77% decrease in response time, 89% deduction in query resolving time, and most importantly 45% of their customers are happy with the customer service provided by a bot.
Ok! Let’s wrap this article now!
So in this article, we’ve seen how businesses across different sectors adopted and leveraging chatbots to grow their business and most importantly, satisfy their customers.
After all, a chatbot is just another but more powerful tool to improve customers’ experience.
A chatbot is an automated conversational flow that simulates human conversation, either via voice or text-based communication.
Well, Yes and No.
The term virtual assistant is used for chatbot but also used for a human being who helps business people in assisting their work virtually.
So, it’s just a matter of context.