Conversational AI Unicorn Gupshup Acquires Knowlarity, The Cloud Communications Firm

Conversational AI Unicorn Gupshup Acquires Knowlarity

Conversational AI unicorn startup Gupshup, recently announced the acquisition of cloud communications company Knowlarity for an undisclosed amount. 

They have acquired this startup to strengthen its leadership in the conversational AI space by augmenting its messaging solutions with Knowlarity’s voice solutions.

The co-founder & CEO of Gupshup, Beerud Sheth said that “As business-to-consumer engagement becomes conversational, Gupshup is busy enabling more ways for businesses to deliver rich experiences. With the addition of Knowlarity’s products, businesses will now be able to build seamless conversational experiences across both messaging and voice channels”. 

“Knowlarity is the clear market leader in voice – their comprehensive product suite spanning cloud telephony and contact center automation, along with excellent customer traction will further enhance Gupshup’s leadership position. I’m excited to welcome the Knowlarity team to the Gupshup family”, he added.

The CEO of Knowlarity, Yatish Mehrotra said that “We at Knowlarity are excited to be a part of Gupshup. This will lead to richer experiences for our existing and future customers along with product enrichment and significant geographic expansion opportunities. Our customer-centric, innovation-focused cultures are perfectly aligned and we see significant synergies and new products emerging from the combination of two great teams”.

And, the co-founder of Knowlarity, Ambarish Gupta said that “Customers want to be able to communicate with enterprises in text, voice, and other channels of choice. Knowlarity is the pioneer of enterprise telephony in emerging markets. Gupshup is the market leader in messaging. Gupshup’s acquisition of Knowlarity creates the largest and most advanced communication leader in the fast-growing emerging market economies”.

 

What is GupShup?

Gupshup originating from India and now based in San Francisco is a conversational engagement platform that enables better customer engagement through its conversational AI solutions.

They help companies such as Meta Platforms, Amazon, HSBC, and Citigroup to develop customer relations chatbots on the website and social messaging platform WhatsApp.

The company became a unicorn in 2021 with a valuation of $1.4 billion and raised $340 million in funding.

They also acquired the leading rich communication services platform Dotgo, recently.

 

What is Knowlarity?

Knowlarity is a Singapore-based company founded by Ambarish Gupta and Pallav Pandey that specializes in cloud telephony and contact center automation and uses AI to power its voice assistants.

It enables businesses to work on an effective communication network via cloud solutions such as Click to call, number masking, multi-level IVR system, WhatsApp Business API, Toll-free no, Embeddable Video Platform, AI-enabled solutions like Speech Analytics & VoiceBot/ChatBot, and more.

Knowlarity has more than 6,000 customers across 65 countries which includes banks, consumer goods makers, information technology companies, and healthcare providers.

Pratik Bhangire

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