LivePerson Acquires VoiceBase and Tenfold to Boost its Platform

Enterprise conversational AI platform LivePerson announced the acquisition of two major startups to power scale its Voice AI innovation.

It has picked up VoiceBase, real-time speech recognition & conversational analytics, and Tenfold, the customer engagement platform for integrating communication systems with leading CRM and support services for an undisclosed amount.

LivePerson Founder & CEO Rob LoCascio said that “Brands want to accelerate their use of Voice and Conversational AI with deep connective tissue into their systems”

“It’s my great honor to welcome VoiceBase and Tenfold’s experts to the LivePerson family as we build the unified AI system behind 100% of conversations with the world’s most innovative brands,” he added in the statement.

LivePerson Acquires VoiceBase and Tenfold

 

What is LivePerson?

LivePerson is a cloud-based conversational AI platform that allows creating AI-powered chatbots to answer consumer messages, alongside human customer service staff.

It was founded by Robert Locascio in 1995 headquartered in New York.

In 2018, they acquired a bot platform called BotCentral and conversational commerce startup Conversable. 

And following that company announced its AI offering, allowing businesses to create AI-powered chatbots to answer customer messages alongside human agents.

 

What is VoiceBase?

VoiceBase is an enterprise voice analytics platform that transforms voice and messaging conversations into easily interpreted data and actionable insights.

It was founded by Jan Jannink, Jay Blazensky, Spencer Lord, and Walter Bachtiger in 2010 as a recording and transcribing app.

The platform leverage the power of AI, Natural Language Processing, and Intelligence Tools to turn raw unstructured call data into structured, rich data for analysis.

VoiceBase had raised $31.5 million in funding ahead of the acquisition.

VoiceBase Founder & CEO Walter Bachtiger said that “Eighty-six percent of buyers are willing to pay more for better customer experiences, meaning huge opportunities open up for brands as we combine VoiceBase’s speech analytics tech with LivePerson’s Conversational Cloud and AI” 

“We are thrilled to team up with a trailblazing industry leader that shares our vision for improving conversations through actionable, AI-powered insights,” he added.

 

What is Tenfold?

Tenfold is an enterprise customer experience integration platform to modernize customer experience tools without having to replace legacy systems. 

It was founded by Blake Robertson, Dan Sincavage, Patrick Hogan, and Sean Pinegar in 2015.

It provides tremendous power in transforming voice networks or contact center providers without impacting day-to-day operations.

Tenfold had raised $34.6 million in funding ahead of the acquisition.

Tenfold CEO Jeff Cotten said that “Today marks an exciting day for Tenfold, our employees, and our customers as we join LivePerson”

“We’ve solved a difficult challenge in delivering the most relevant data right into every customer interaction, and with LivePerson, we’ll expand this model to messaging to deliver a true end-to-end customer experience platform,” he adds in the statement.

 

FAQs

LivePerson is a cloud-based conversational AI platform that allows creating AI-powered chatbots to answer consumer messages, alongside human customer service staff.

It has a SaaS product called LiveEngage that enables real-time conversations between large enterprises and their customers on websites, mobile, and social networks.

VoiceBase is an enterprise voice analytics platform that transforms voice and messaging conversations into easily interpreted data and actionable insights.

Tenfold is an enterprise customer experience integration platform to modernize customer experience tools without having to replace legacy systems.

Pratik Bhangire

Hey, I’m Pratik, founder and creator behind EmpathyBots.

I help people automate their repetitive marketing tasks through my services, in-depth guides, tutorials, and tool recommendations.

Get to Know me better on my about page.

Find Your Supertool

Find Your Supertool

Find the Best Conversational AI and Marketing Automation tools for your business.

Learn

Learn

Learn Conversational AI and Marketing Automation through my in-depth guides and tutorials.

Leave a Comment

Your email address will not be published.