Symbl.ai: Conversational Intelligence Startup Raises $17M

Symbl.ai Raises $17M in Funding

The conversational intelligence platform Symbl.ai, recently announced that it has raised $17 million in a Series A funding round led by Great Point Ventures. 

It also has additional participation from Gutbrain Ventures, PBJ Capital, Crosscut Ventures, and Flying Fish Ventures.

They have planned to use this capital to accelerate the product development of its customer intelligence (CI) platform and expand the Symbl.ai team.

Important thing is that they have got this new funding just in a year from the company’s product launch and seed financing of $4.7M.

 

What is Symbl.ai?

Symbl.ai is a developer-first conversational intelligence platform to deploy conversation intelligence into text, voice, and video-based applications.

It is an API-driven and programmable platform built for B2B and B2C businesses. 

It was founded by Surbhi Rathore and Toshish Jawale back in 2018 and has offices in India and United States.

Symbl.ai enables developers to integrate with the most accurate and scalable conversation intelligence stack and also to save time & money. 

Companies can incorporate specific intelligence capabilities into their existing product, including Transcription Plus, Conversation Analytics, Conversation Topics, Contextual Insights, Customer Tracker, Summarization, and many more. 

They count the brands like Rev.ai, Intermedia, Airmeet, Remo, Bandwidth, and Intuit as their clients.

 

Official Statement from Symbl.ai

Surbhi Rathore, Co-founder & CEO at Symbl.ai says, 

“Products and applications achieve greater adoption by delivering highly personalized user experiences, driven by data and intelligence”

“However, for extracting intelligence and insights from conversations, they are faced with complex and limited options: 

Either invest upfront on open source options with high unpredictability and huge data management cycles or use general-purpose NLP that weren’t built to truly understand human conversations with context. 

As a result, they either do not find the right partner for their CI journey limiting their innovation or have to implement text analytics built for documents on voice conversations. Symbl.ai was built for growing B2B and B2C brands, and is run by industry veterans.

We know what it takes to scale conversation intelligence in your product and want to bring context and structure to all conversations so that they can be acted upon in real-time without losing on critical information,” she added.

 

FAQs

Symbl.ai is a developer-first conversational intelligence platform to deploy conversation intelligence into text, voice, and video-based applications.

It enables developers to integrate with the most accurate and scalable conversation intelligence stack and also to save time & money.

It was co-founded by Surbhi Rathore and Toshil Jawale in 2018.

Pratik Bhangire

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